The Civil Service and Government Development Bureau (CSGDB) organized on Tuesday the first coordination meeting for the Sharek platform project, to introduce participating government agencies to the platform.
A total of 120 representatives of 30 government agencies took part in the coordination meeting.
HE President of CSGDB Abdulaziz bin Nasser bin Mubarak Al Khalifa said that linking all government agencies’ digital media platforms via the Sharek platform is a significant step, unifying communication to a single platform, accelerating responsiveness, improving coordination and allowing for user experience measuring mechanisms, which can then be used to improve service quality.
His Excellency highlighted the cooperation between CSGDB and GCO in supporting agencies to successfully transition digitally through practical training.
For his part, HE Director of the Government Communications Office (GCO) Sheikh Jassim bin Mansour bin Jabor Al-Thani said that the CSGDB’s efforts in creating the Sharek platform and its employment of advanced technology of artificial intelligence is qualitative, innovative, and a highly efficient addition to the system of interactive government communication, connecting with users on social and media platforms.
His Excellency expressed the GCO’s readiness in permanent and fruitful cooperation with CSGDB in supporting all government initiatives to enhance state services provided to citizens and residents in the State of Qatar, expressing its constant keenness to improve government institutional performance in response to the vision and aspirations of the country’s leadership.
The mechanism for implementing the stage of linking all digital media affiliated with government agencies through the Sharek platform was also discussed, which is one of several stages that will contribute to creating a comprehensive unified platform that guarantees a distinct experience for both customers and government service providers.
Director of Government Development Affairs at CSGDB Hassan Abdulrahman Al Ibrahim said that the Sharek platform is one of the CSGDB’s strategy most important components for government development.
CSGDB development affairs’ strategies focus on achieving the Qatar National Vision 2030 by developing a competitive government sector capable of monitoring and measuring the performance of its agencies and services, as well as developing them according to customers’ need.
The State of Qatar’s CSGDB had announced earlier developing the Sharek platform in cooperation with the Sprinklr software company, as a unified governmental service digital platform, in a manifestation of CSGDB’s priority to simplify governmental procedures and enhance communication with users.
Sharek will also reduce response time, by taking advantage of chat bots and workflows related to artificial intelligence by Sprinklr, enabling government agencies reduce response time, solve problems, and unify communication channels in service of citizens and residents.
Source: Qatar News Agency